Refund policy

  • No Returns for Non-Defective Products
    Due to state laws, we cannot accept returns if you are simply unsatisfied or have a change of heart. Once an alcohol purchase has been made and shipped, it is considered final unless there is a defect. The credit-back guarantee below still applies.

  • Mystery Box Credit-Back Guarantee

    • Don't like a bottle from your Mystery Box? Email support@whiskeylibrary.com within 30 days of receiving it, with your order number and a photo of the bottle with its cap off beside it. We'll credit its value to your account, up to what you paid for the box.
    • If you don't like any of the bottles in a box, let us know within 30 days of receiving it and we'll credit the full cost of the box.
    • Credit can be used on your next box or in our bottle shop. This is store credit, not a refund or a return.

  • Defective or Spoiled Items

    • If you receive a product that is defective or spoiled, please email support@whiskeylibrary.com within 30 days of delivery.
    • Include your order number and a clear description of the issue. Photos are encouraged to help us expedite the process.
    • We will review your claim and, if approved, refund or replace the item as appropriate.

  • Incorrect Item Shipped

    • If you believe the wrong item was shipped, please email us within 30 days of delivery at support@whiskeylibrary.com
    • Include your order number and a photo of the items received.

  • Delivery Failures & Returns

    • UPS will attempt to deliver your package multiple times if no one is available to sign. If delivery remains unsuccessful, the package will be returned to us.
    • In such cases, we will refund your order minus the shipping costs and apply a 20% restocking fee or $35, whichever is greater.

  • Order Cancellation

    • Orders can be canceled within 2 hours of placement without penalty.
    • If your order has already been packed but not shipped, a restocking fee may apply.
    • If your order has not been packed or shipped, it may be canceled at our discretion, subject to restocking fees.
    • To cancel, call or text +1 (929) 499-2496 or email support@whiskeylibrary.com